Philippine Airlines Cancellation Policy

Travel plans can change for all sorts of reasons — emergencies, schedule shifts, or simply a change of heart. If you’ve booked a flight with Philippine Airlines (PAL) and are now considering canceling, don’t worry — PAL has a clear cancellation policy that aims to give passengers flexibility and peace of mind.

Here’s your complete guide to Philippine Airlines’ cancellation policy, including when and how you can cancel, possible fees, and how refunds work.

✈️ Can You Cancel a Philippine Airlines Flight?
Yes, you can! Philippine Airlines allows passengers to cancel their bookings — whether you booked online, through a travel agency, or at a PAL ticketing office. However, the refund eligibility and any penalties will depend on your fare type and when you cancel.

📋 PAL Cancellation Policy Overview
Here’s a quick breakdown of what to expect:

✅ Refundable vs. Non-Refundable Tickets
Refundable Tickets: You can cancel and request a refund, although a cancellation or service fee may apply.

Non-Refundable Tickets: These cannot be refunded, but in some cases, you may still get the taxes and airport fees refunded, or receive a travel voucher depending on the fare conditions.

🕒 Timeframe for Cancellation
You can cancel up to a few hours before departure, depending on your ticket rules.

If you cancel within 24 hours of booking, and your flight is at least 7 days away, you may qualify for a full refund under PAL’s 24-hour flexible booking policy (similar to U.S. regulations).

💻 How to Cancel a Philippine Airlines Ticket
There are several easy ways to cancel your booking:

1. Online (Self-Service)
Go to: www.philippineairlines.com

Click “Manage Booking”

Enter your booking reference and last name

Select the cancel option and follow the steps

Check your email for confirmation and refund status

2. Customer Service
Call the PAL hotline or reach out via social media

Speak with an agent to cancel your ticket and process your refund or rebooking

3. Ticketing Office or Travel Agency
If you booked through an agent or PAL sales office, you’ll need to contact them directly for cancellations and refunds.

💰 Are There Cancellation Fees?
Yes, in most cases. Cancellation fees vary based on:

Fare type (Economy Saver, Economy Flex, Business Class, etc.)

Route (Domestic vs. International)

Time of cancellation

Expect:

No fees for full-flex or premium tickets canceled early

Moderate to high fees for economy promo or discounted fares

Possible fare difference if you rebook instead of canceling

🔁 Can You Get a Refund?
Refunds are possible, but again, it depends on your fare type.

Refunds may come in the form of:

Cash/credit card reimbursement

Travel voucher or e-credit (especially for non-refundable tickets)

Tax-only refund for highly restricted fares

Refund processing typically takes 15–30 business days but can vary depending on your payment method and where you bought the ticket.

⚠️ COVID-19 & Force Majeure Cancellations
If your flight was canceled by Philippine Airlines due to COVID-19, weather issues, or operational changes:

You are eligible for a full refund, free rebooking, or travel voucher, depending on your preference.

PAL often waives change/cancellation fees in these cases.

🧠 Pro Tips Before You Cancel
✅ Always review your fare conditions before canceling

✅ Cancel as early as possible to avoid higher penalties

✅ Consider rebooking instead of canceling — it may be cheaper

✅ Keep all your receipts and email confirmations

✨ Final Thoughts
Philippine Airlines understands that flexibility matters — especially in today’s unpredictable world. While cancellation fees may apply depending on your fare type, PAL provides several options to help you manage changes easily. Whether you’re canceling due to a schedule shift or an emergency, knowing your options can save you time, money, and stress.