5 Smart Ways to Respond to Negative App Store Reviews Professionally

In school, whenever someone comes to us with a negative comment about a particular person, we used to stop talking to them. Now, imagine how it would be if you were that disliked person. Feels bad right ? It feels even worse when you are a brand and people are giving negative reviews. But don’t worry now you have come to the right place. In this blog, we will tell you how to handle negative app reviews. So, without wasting time, let’s jump in.

Why to Respond to Negative App Reviews

Before knowing how to respond with bad app reviews, it’s important to understand why responding to these reviews even matter. Here’s why:

1. It builds trust

Every brand responds to positive reviews, but the one that responds to negative reviews shows that it cares about its customers. This helps to build trust and loyalty among customers.

2. It helps to rank higher

By regularly engaging with your customers’ reviews, a signal is sent to the app store that your app is active and updated. This boosts your app’s ranking and more people are able to find it.

3. It drives more customers

When developers regularly respond to the feedback, it instills confidence in prospective customers that any problem they face in the future will be solved by developers on time.
Remember a negative app review can take away 10 prospective customers, but a positive app review can bring 10 new customers. Therefore it’s important to know how to turn negative reviews into positive ones.

5 Ways to Respond to Negative App Store Reviews

Now, since you know why responding to negative reviews is essential, it’s time to check how to do the same.:
Responding to negative App Store reviews is essential for maintaining your app’s reputation and building user trust. A thoughtful response can often turn a dissatisfied user into a loyal one. It also shows potential users that you care about feedback and are committed to improving.
Now, if you’re also looking to boost your app’s credibility with positive reviews, there’s a trusted platform, Followers Rich. It allows you to buy App Store reviews to support your app’s growth and improve visibility.
Here are some of the best ways to respond to negative app store reviews

1. Address your reviewer

The very first way to respond to bad app store reviews is to address your reviewer. You can start with a salutation like dear but avoid generic greetings like “Dear Sir” or “Dear Customer”. Instead, personalize the message by using their name as a name is any person’s biggest identity. Using their name will make them feel special. According to online review statistics, 76% of all online reviews are either on Google or Facebook, which means you can easily find the name of the reviewer.

2. Say thank you

Another way to respond to a negative review, which might feel weird at first, is to actually thank your reviewer. Yes, you read it right. Even if it was a bad review, you should thank your customer to show that your company respects customers’ feedback. Also, you never know, a bad review might help you improve your app performance and enhance other customers’ experience. Here are some of the thank you notes you can use:
“Dear Rahul, thank you for your review. I am sorry to hear that you had a bad experience using our app, but I really appreciate that you brought this issue to my attention.”
“Dear Rajat, thanks for bringing this issue to my attention. We will look into this issue and resolve it promptly and accurately.”

3. Take responsibility

Another tip to respond to negative app store reviews is to take responsibility. Apologize to the customer for the negative experience they had. Saying sorry will not make you small; rather, it will build an emotional connection with the customer. It might be possible that the fault was not from your end; it might not be your mistake at all, but apologizing shows your professionalism. By acknowledging the mishap, you prove that you are a high-standard brand and truly care for your customers.

4. Talk in private

Many times the reviewers are very aggressive and they don’t want to understand anything, even if you respond to them politely. In that case the best way to respond to the bad app store review is to take the conversation private and save yourself from embarrassment. Sometimes you may even require the personal details of the customer, like username, password, and more to solve their issue and a personal chat is the best way to do it. You can also assign a dedicated person with whom the customer can contact directly for resolving the issue.

5. Take necessary actions

The last way to respond to a bad app review is the obvious step, which is to take action and resolve the issue. It’s time for damage control. Contact your developer and ask him to see if there’s any technical glitch the customer is facing. Since it’s an app store review, the problem is in the app only and thus only a developer can resolve this issue. Once the issue is resolved, don’t forget to update your review and tell your customer that they can now use the app easily.

Conclusion

Now you know how to respond to bad reviews, so you can easily handle those angry comments under your app. Before downloading any app, customers check reviews so it’s necessary to respond to negative reviews professionally. Start using the above mentioned tips and don’t let the negative reviews affect your image.